Shipping & Delivery
What are your shipping costs?
Delivery via Australia Parcel Post
Free standard shipping on orders over $50
$12 standard shipping on orders under $50
Delivery time: 3 – 10 business days after dispatch
Delivery via Express Shipping – Australia Parcel Post
$15 Express Shipping
Delivery time: 1 – 2 business days after dispatch
How will I know when my order has shipped?
At time of dispatch, we will send you a Shipping Confirmation email including your tracking information. You can always track your order at https://auspost.com.au/mypost/track
How can I edit my shipping address?
If your order is shipping to an incorrect address, please contact us here firstname.lastname@example.org and we’ll do our best to change the destination before the package ships.
My tracking says that my order was delivered but I never received it. What’s going on?
Carriers try their best to ensure tracking information is as accurate as possible. At times, if shipping is delayed or carriers are overwhelmed, it is not uncommon for a carrier to mark an order delivered and not have it arrive until a day or two after.
We also recommend checking to see if a neighbour has the parcel as this can occur.
If you have not received your order 48 hours from when it was marked delivered, please reach out to us here email@example.com for follow up and investigation.
How long does dispatch take?
Orders placed by 9AM AEDT will be shipped the same day. Orders placed after this will be processed and shipped the next business day.
When can I expect my order?
Give Back Health ships to you using Australia Post. Depending on where you live your order should reach you within 3 – 10 business days. Orders placed by 9AM will be shipped the same day. Orders placed after this will be processed and shipped the next business day.
I purchased multiple items will they be shipped together?
If all the items you ordered are shown as being in stock on the website then they will ship together as one parcel.
Do you ship to PO boxes and parcel lockers?
Do you have a refund or return policy?
Yes, we do. Please visit https://givebackhealth.com/refunds.
Do you ship internationally?
Give Back Health currently only ships within Australia.
What payment methods does Give Back Health accept?
Give Back Health uses Stripe to process payments. Payments can be made using Visa, Mastercard and Apple Pay.
What should I do if my order isn’t accurate?
If your order is incorrect, we’re here to help. Contact us at firstname.lastname@example.org.
What should I do if my order arrives damaged?
If an item arrives damaged, please contact us within 7 days of receipt so we can make arrangements as soon as possible.