FAQs

Company

  • Can I donate to Give Back Health?

    Give Back Health is a purpose-led company and social enterprise, not a charity. We do not, therefore, accept public donations.

    If you would like to make a donation, we encourage you to donate directly to our impact partners who are doing fantastic work and are all registered charities and non-profits:

  • What is a social enterprise?

    Social enterprises are commercially viable businesses that exist to benefit the public and the community. They are different to charities and non-profits in that they may still have shareholder obligations. A social enterprise seeks to use their profits and influence for greater good in the world.

  • What is Give Back Health's mission?

    Our mission is to give back health to the vulnerable, at-risk members of our society through nutritional intervention.

    We have committed to giving away 10 million doses of premium, therapeutic nutritional formulations to impact partners in the next five years.

    From 2021-2024 we have aligned with Australian charities and non-profits that focus on supporting youth and women who are living below the poverty line and face an increased risk of housing insecurity or homelessness.

  • What is Give Back Health's vision?

    We imagine a world where everyone can enjoy better health. When people are healthy, everything else becomes better too.

    When it’s only some people who can afford or source or access better quality health products, there’s inequality. That’s a problem.

    We believe there's another way.

  • Who are Give Back Health’s impact partners?

    Happy Boxes

    Happy Boxes ‘empower women through alleviating the barriers of accessing basic needs’. Founded by Emma Sullings, Happy Boxes work with over 25 communities across four states to support women in ‘the most remote corners of Australia’. Find out more at https://happyboxesproject.com.

    Good360

    Good360 helps ‘repurpose items of value by directing them to the Australians who need them most.’ They’re based out of Sydney and send goods out to their network of non-profits. We’ll keep you updated as to which non-profits receive Give Back Health products. Find out more about by visiting https://good360.org.au.

    To be revealed

    A charity who support homeless and disadvantaged young people and provide a range of services to support their physical and mental wellbeing.

Contacts

  • Do you have a tech support team?

    As such, we don’t have a tech team. This is intentional as we work on minimal overheads to allow us to donate dose for dose to charities who support the vulnerable in our communities and also to maintain quality formulations and ingredients at great value pricing.

    If you’re a patient, please contact your healthcare practitioner directly as they are best placed to support you.

    If you’re a healthcare practitioner, we do offer product support via:

    1. Technical factsheets. Practitioners can access these via our distributors or on request. These factsheets contain common dosage ranges as well as other ingredient information;
    2. Our distributor partners, Oborne and Vital.ly, who have been trained in our products and do offer some Technical Support to healthcare practitioners;
    3. A growing collection of FAQs on our website; 
    4. Our Scientific Advisory Committee, headed by Dane Renshaw from Atomic Regs and including two PhD practitioners/educators. They are our guiding light for formulations, claims, regulations, education and tech queries that can’t be answered elsewhere.
  • How do I contact Give Back Health?

    You can contact us by filling out a form on our Contact Us page or by emailing hello@givebackhealth.com. We only have a small team and will get back to you as soon as possible. Thank you for understanding. We encourage you to read through these FAQs before contacting us.

    For order related enquiries, please see our Shipping and Delivery page.

  • Who do I contact if I have a media or press request?

    Please email us at press@givebackhealth.com or alternatively reach out to our media contact below:

    Maxim Thomas
    Marketing and Communications Assistant

    maxim@givebackhealth.com.au
    0400 362 914

Orders

  • Can I pay with AfterPay, ZipPay or Klarna?

    At this moment we are not accepting these forms of payments but we will listen to feedback and review this in coming months.

  • How do I buy Give Back Health products?

    Give Back Health Immunity Plus is available to purchase directly through our website. Please visit our shop for more information.

Formulations, Manufacturing & Testing

  • Are Give Back Health products backed by science and research?

    Give Back Health only creates products that are backed by science and research. We work with the very best therapeutic supplement product development agency to ensure our products not only do what we say they do, but that they're also safe.

  • Are Give Back Health products good quality?

    Yes. Give Back Health products are of exceptional quality. Give Back Health products are developed based on the very latest in scientific evidence and recommended dosages included in credible scientific publications. Our area of expertise is clean, therapeutic supplements and nutritional products that are clinically dosed and scientifically robust.

    We only use excipients where necessary. We never use nasty excipients (i.e. titanium dioxide, povidone, crospovidone (superbinders and superdisintegrants)) or non-sustainably sourced ingredients (i.e. magnesium stearate from palm trees).

  • Are Give Back Health vitamins and supplements made from natural ingredients?

    Many of the products in the Give Back Health range do contain all natural active ingredients, however they do contain processing aids, which could be considered pharmaceutical ingredients.

    As our supplements and vitamins are at therapeutic dosages, it is not possible to reach their level of effectiveness by using natural ingredients alone.

  • Are your products manufactured in Australia?

    Yes, all Give Back Health products are manufactured in TGA-approved GMP manufacturing facilities in Australia.

  • Are your products TGA approved?

    All Give Back Health products are either listed on the Australian Register of Therapeutic Goods (ARTG) and regulated by the Therapeutic Goods Administration (TGA) as medicines or are manufactured in TGA-approved GMP facilities in Australia.

  • Do Give Back Health products work?

    Yes. Give Back Health products are designed for efficacy. They are formulated based on the very latest in scientific evidence and recommended dosages included in credible scientific publications.

    To ensure we create products that truly work, we have partnered with Atomic Regs Pty Ltd, Australia's experts in the research and development of therapeutic vitamin, mineral, herbal and nutritional health supplements.

  • Do you develop your own vitamins and supplements?

    Our vitamins, minerals and supplements are developed in partnership with Atomic Regs Pty Ltd, a product development and regulatory affairs consultancy led by naturopath-scientist, Dane Renshaw.

  • How much testing does each Give Back Health product undergo?

    Each Give Back Health product and every ingredient contained within our products goes through an extensive range of tests before going to market. These include, but aren't limited to: testing for purity, quality, safety, microbiology, identification, optical rotation and gluten. We test for gluten to ensure our products are gluten free.

    We work with the very best in our industry to ensure we're bringing you products that work and are safe.

  • What is the science behind these products?

    Each Give Back Health product is developed in conjunction with Atomic Regs, Australia's leading nutraceutical product development consultancy made up of a team of expert researchers, regulatory affairs experts and product development innovators.

    Each formula goes through a systematic review to ensure our products are at an effective dosage.

  • Where are Give Back Health products made?

    All Give Back Health products are manufactured in Australian TGA (Therapeutic Goods Administration) approved, GMP facilities.

  • Where does Give Back Health source its ingredients?

    Where possible, Give Back Health sources its ingredients from Australian raw material suppliers. Some ingredients must be obtained from overseas due to the location of where they're grown or are native to.

    Due to our well-established relationships in raw materials sourcing, you can be rest assured that each and every time we acquire the highest quality ingredients that are clinically proven and effective for use. No exception.

Medications & Medical Conditions

  • Will Give Back Health products interfere with the contraceptive pill?

    This is very dependent on the product and the ingredients contained within. If any Give Back Health product interferes with the contraceptive pill, this will be displayed on the product label.

    We recommend speaking to your healthcare practitioner before taking Give Back Health supplements if you have further concerns.

  • Can I take Give Back Health products if I have a current medical condition or take medication?

    It is important when taking any therapeutic supplement to be aware of interactions and contraindications, especially if you are currently taking medication or have a current medical condition.

    Before taking a Give Back Health supplement, please speak to your healthcare practitioner.

  • Are Give Back Health products suitable for someone with diabetes?

    It is important when taking any therapeutic supplement to be aware of interactions and contraindications, especially if you are currently taking medication. Before taking a Give Back Health supplement, please speak to your healthcare practitioner.

General Product Info

  • Can I recycle Give Back Health packaging?

    We use glass and HDPE (2) packaging. Both are 100% recyclable in your standard recycling bin.

    Give Back Health strives to source sustainable and recyclable packaging from Australian suppliers.

  • Can I take Give Back Health supplements with other brand supplements I’m currently taking?

    Yes . Give Back Health supplements can be taken with other supplement brands.

  • Can I take more than one Give Back Health product at a time?

    Yes. Each Give Back Health product is designed to target and address specific health needs or concerns. If you have any questions, feel free to reach out to us at hello@givebackhealth.com. Alternatively, reach out to your healthcare practitioner who can provide appropriate advice.

  • How do I choose the best Give Back Health product for me?

    Each Give Back Health product has been developed to address a specific problem or concern.

    By knowing what concern you are trying to alleviate, you can determine if a specific product is the right fit by reading our detailed product descriptions.

  • How long can I take products for?

    Unless otherwise displayed on the product label, we recommend taking Give Back Health supplements for one to three months to feel the desired benefits and affects.

    Many customers continue to take Give Back Health supplements after this time to maintain their improved health.

  • How long do Give Back Health products take to work?

    This is very dependent on the product and what you’re taking it for, and timelines for expected outcomes are best discussed with your healthcare practitioner.

    For the products we donate, for example, we have committed to providing a minimum of one month’s supply at a time as we expect this to be a sufficient time to start seeing results.

  • How should I store Give Back Health products?

    Each Give Back Health product label will list how to store our products. Generally, we recommend not storing our products in high humidity areas – such as above the stove or in the bathroom – due to the increased moisture which can impact the integrity of the product.

  • Should I take vitamins with food or on an empty stomach?

    Our general recommendation is to take Give Back Health supplements with food however this is not a one size fits all approach. It very much depends on the ingredients contained within the product.

    If the supplement is recommended to be taken before, during or after food, it will be displayed on the label. If in doubt, please speak to your healthcare practitioner for further guidance.

  • Should I tell my doctor if I’m taking Give Back Health products?

    Yes. We always recommend telling your healthcare practitioners that you plan on taking or take supplements. This will assist them in providing appropriate advice based on your circumstances.

  • What do I do if I experience side effects?

    In the unlikely scenario you encounter side effects from a Give Back Health product, please contact your healthcare practitioner and Give Back Health at hello@givebackhealth.com.

  • Where can I get dosing information?

    Give Back Health Clinic Collection products are practitioner-only and as we don’t personally prescribe our products, patient enquiries need to be directed to your healthcare practitioner who will know your health picture and requirements. Additionally, they have access to the factsheets and technical support by request.

    If you’re a healthcare practitioner, you will find common dosage ranges on our product listing on distributor websites. If you’re a registered practitioner, you can also download our factsheets from here.  We also have a dosing guide available to practitioners only. Please send through your qualifications, association and insurance information and we’ll send it over to you. Once we have this verification, we’re then also able to talk directly with you about any further product and ingredient questions.

Pregnancy, Babies & Children

  • Can babies and children take Give Back Health supplements?

    Ultimately, this depends on the Give Back Health product being taken. We recommend reading the product label as this will indicate whether the product is suitable or not suitable for babies and children to take.

    Before purchasing supplements for consumption by a baby or child, please speak with your healthcare practitioner.

  • Can Give Back Health supplements be taken while breastfeeding, trying to conceive or during pregnancy?

    This is very dependent on the product and the ingredients contained within. If we do not recommend a specific product while breastfeeding, trying to conceive or during pregnancy, it will be displayed on the product label.

    We recommend speaking to your healthcare practitioner before taking Give Back Health supplements.

Dietary Requirements & Allergies

  • Are Give Back Health products certified organic?

    No. Wherever possible, Give Back Health tries to use organic ingredients. As not all ingredients in the medicinal/therapeutic space are available in an organic form, it’s not possible to be wholly organic certified in this space.

  • Are Give Back Health products gluten free?

    Yes. All Give Back Health products are gluten free.

  • Are Give Back Health products halal?

    Our products are not halal certified.

  • Are Give Back Health products kosher?

    Our products are not kosher certified.

  • Are your products vegan?

    All products are vegan, with the exception of Give Back Health Immunity Plus, which is vegetarian. The Vitamin D within this product has been derived from sheep's wool.

  • Are your products vegetarian?

    Yes. All Give Back Health products are vegetarian.

  • Can I take Give Back Health supplements if I have a fish/seafood allergy?

    Give Back Health products are all vegan or vegetarian. We don’t use fish or seafood in any of our formulas. There is no reason to suggest that there would be any issues with this, however we do not routinely test for traces of fish, seafood or shellfish and cannot make any guarantees.

  • I have an allergy. How do I know if your products are suitable for me?

    To ensure you are safely consuming Give Back Health products, we recommend speaking to a healthcare practitioner to ensure our products do not negatively interact with any current medications, treatments or allergies.

  • Where can I see if a product contains things that I'm allergic to?

    On our product labels we do our best to mention which products are free from certain ingredients, however due to space on the label we're not able to mention all of them.

    Please don't hesitate to reach out to us at hello@givebackhealth.com if you wish to know if a Give Back Health product contains an ingredient you are allergic to and we will happily advise. Alternatively, you can speak to your healthcare practitioner who will be able to provide further assistance.

  • Which Give Back Health products are dairy free?

    All Give Back Health products are dairy free.

  • Which Give Back Health products are nut free?

    All Give Back Health products are nut free.